Frequently Asked Questions
Everything you need to know about shopping with Atelier Sakura Inc.
What is the typical shipping timeframe for my order?
We process most orders within 1-3 business days. Depending on your location, standard shipping usually takes 5-10 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
Atelier Sakura Inc. offers a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return or exchange. Note that return shipping costs may apply unless the item is defective.
How do I ensure I am choosing the correct size or specification?
Each product page features a detailed size guide and technical specification sheet. We recommend reviewing these measurements carefully before purchasing. If you are between sizes, our customer service team is happy to provide personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure payment gateway to ensure your data remains protected.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any local customs duties or import taxes.
How can I track the status of my order?
Once your order has shipped, you will receive an automated email containing a tracking link. You can also log into your Atelier Sakura Inc. account and visit the 'Order History' section to view real-time updates on your delivery.